Position Summary:
On behalf of our client, Warren County Community College, Edge seeks a highly motivated professional to serve as a Technical Support Specialist. The Technical Support Specialist provides computer support to end-users across the college for computer hardware, software, or other technology, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a leading resource during infrastructure emergencies, utilizing prioritization and escalation skills to ensure timely resolution of issues.
Duties and Responsibilities:
1. Provides technical support for end-users on various hardware and software platforms, including system support, application support, and access issues.
2. Utilizes the Help Desk tracking system to input details, monitor the ticket, and resolve problems. Assists end users with updates and maintenance.
3. Assists college staff, faculty, and students with the operation of legacy and newer application software, including but not limited to word processing, spreadsheet, presentation, and communication software. Install and maintain anti-virus and college business applications on varied platforms and operating systems.
4. Assists faculty and staff with multimedia devices.
5. Builds upon technical documentation and procedures. Serves as a resource for creating training materials in response to faculty, staff, and student inquiries for support.
6. Researches and recommends hardware and software purchases for campus personnel. Obtains quotes for repair costs and maintenance. Contact vendors for product information and price quotes. Contact service contractors as needed.
7. Performs other related duties as assigned.
Qualifications
Required:
- Strong technical acumen and problem-solving skills.
- Ability to work in a team environment with minimal supervision.
- Excellent written and oral communication skills, with strong stakeholder service and interpersonal skills.
- Two years of experience supporting computers, printers, and peripherals. Familiarity with software applications (e.g., word processing, spreadsheet, email, and web browsers.
Qualifications & Experience
Preferred:
- Previous experience in the education industry.
- Relevant technical experience troubleshooting, diagnosing, and repairing computers.
- Graduate of a computer science/technology degree program (associate degree or higher) or equivalent certifications
- A/V Experience
Compensation and Benefits:
Annual salary of $43,000 to be paid bi-weekly, paid time off (PTO) as determined by the company policy, ten (10) paid holidays per year, medical, dental, vision, short and long-term disability, life insurance, as well as matching contribution under a retirement plan.
